As Cape Town gears up for its peak tourist season, the spotlight turns to the often-overlooked heroes of the hospitality industry – the housekeeping staff.
In recognition of Tourism Month (which also happens to be the month in which Housekeeping Awareness week is hosted) the vital role these dedicated team members play in maintaining exceptional visitor experiences is being celebrated. (Housekeeping Appreciation Week is celebrated during the second full week of September.)
Housekeeping staff work tirelessly behind the scenes, ensuring that every guest enjoys a clean, safe, and comfortable environment during their stay. In an industry where first impressions and lasting memories are built on the comfort and cleanliness of the space, their contribution is nothing short of important. Without their commitment to high standards, the seamless experiences guests enjoy would simply not be possible.
Maureen Fester, Housekeeping Manager at Radisson RED Cape Town, says that housekeeping is more than just cleaning rooms.
“It’s about creating a welcoming environment where guests feel at home. We take pride in ensuring that every detail, no matter how small, is taken care of. It’s the little things that make the biggest difference in a guest’s experience, and our team is committed to going above and beyond to provide that.”
Radisson RED’s housekeeping team consists of dedicated individuals who work diligently to maintain the hotel’s high standards.
Memory Chidembo, a Linen Attendant, highlights the significance of her role.
“Every linen we prepare, every room we refresh, we do it with the guest in mind. Our work might go unnoticed by many, but we know how important it is to create a comfortable and pleasant stay for each guest.”
With the busy tourist season in Cape Town about to start, the efforts of housekeeping teams become even more crucial. Tourists from across the globe visit the city, drawn by its beauty and vibrant culture. Housekeeping staff across the city ensure that each visitor’s stay reflects the warmth and hospitality Cape Town is renowned for.
“Our guests might not always see us, but they experience the results of our work,” says Nomonde Matshikiza, the hotel’s Housekeeping Assistant Manager.
“Whether it’s a freshly made bed, spotless rooms, or the comfort of knowing they’re in a clean environment, we are here to make sure they leave with positive memories of their time in Cape Town,” Matshikiza says.
Tourism Month gives everyone a chance to acknowledge and celebrate the beauty and attractions of Cape Town as well as the hardworking individuals who ensure that visitors enjoy their time in the city.
Housekeeping Awareness Week offers an opportunity for the public and the hospitality industry to acknowledge the critical role housekeeping plays in the overall guest experience.
“We hope that during this time, guests and industry peers alike will take a moment to recognise and appreciate the hard work of housekeeping teams everywhere,” adds Fester.
“Without their dedication and attention to detail, the high standards expected by visitors would not be possible.”
Tourism Month is celebrated annually in September to promote domestic travel, showcase the country’s diverse tourism offerings, and to highlight the sector’s significant contribution to the South African economy. Tourism is a major economic driver for Cape Town.
